Refund policy

Returns & Refunds Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of the notification.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at enquiries@apothecary87.com.

Final sale items

Items clearly marked as "final sale" at the time of purchase cannot be returned or exchanged for change of mind. Where an item is final sale, this will be stated on the product before you buy it.

This does not affect your legal rights. Final sale items that arrive faulty, damaged or not as described can still be returned for a refund or replacement, in line with the rest of this policy and your statutory rights.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@apothecary87.com and send your item to: Apothecary 87, Unit 8, The Hive, Hurst Lane, Auckley, Doncaster, DN9 3QY, United Kingdom.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to: Apothecary 87, Unit 8, The Hive, Hurst Lane, Auckley, Doncaster, DN9 3QY, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

EU Customers: Your Right of Withdrawal

If you are a consumer based in the European Union, you have additional rights under EU consumer law. The rights set out in this section apply to EU consumers only. They apply alongside the policy above, and where there is any difference, the terms in this section apply to your EU order. Customers outside the EU are covered by the policy set out above and by their own local statutory rights.

Cancelling before your order ships

You can cancel your order at any time before it has been dispatched, for any reason. To cancel, contact us as soon as possible at enquiries@apothecary87.com with your order details. If your order has not yet shipped, we will cancel it and refund you in full.

Your 14-day right of withdrawal

As an EU consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. Where your order is delivered in multiple parts, the period runs from the day you receive the last item.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires. You can do this by:

  • Initiating a return through your account on our website, or
  • Contacting us directly at enquiries@apothecary87.com with a clear statement of your decision to withdraw.

You may use the model withdrawal form provided at the end of this policy, though you are not required to.

To meet the withdrawal deadline, it is enough for you to send your communication concerning your wish to withdraw before the 14-day period has expired.

Sealed goods and hygiene (important for our products)

In line with EU consumer law, the right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons, if they have been unsealed after delivery.

Many of our products are cosmetic, personal care or grooming items that are supplied sealed or boxed for hygiene reasons. If you have unsealed, opened or used such an item, we are unable to accept its return on health and hygiene grounds, and your right of withdrawal for that item no longer applies.

Sealed items that remain unopened and in their original condition can be returned within the 14-day withdrawal period as described above.

Refunds for EU withdrawals

If you withdraw from your purchase, we will reimburse all payments received from you, including the cost of standard outbound delivery. Where you chose a more expensive delivery option than our standard service, we will reimburse the cost of our standard delivery only.

We will make the reimbursement without undue delay, and no later than 14 days from the day on which we are informed of your decision to withdraw. We may withhold reimbursement until we have received the returned goods, or until you have supplied evidence of having sent the goods back, whichever is the earliest.

We will make the reimbursement using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

Returning the goods

You must send the goods back to us without undue delay, and no later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send the goods back before the 14-day period has expired.

You will bear the direct cost of returning the goods.

Return goods to: Apothecary 87, Unit 8, The Hive, Hurst Lane, Auckley, Doncaster, DN9 3QY, United Kingdom.

You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

Model Withdrawal Form

To: Apothecary 87, Unit 8, The Hive, Hurst Lane, Auckley, Doncaster, DN9 3QY, United Kingdom. Email: enquiries@apothecary87.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

  • Ordered on / received on: ________________
  • Order number: ________________
  • Name of consumer(s): ________________
  • Address of consumer(s): ________________
  • Signature of consumer(s) (only if this form is notified on paper): ________________
  • Date: ________________